Support

Trouble with the REGAIN app or the patient portal? A person at the clinic answers — usually within one working day.

In an emergency, do not use the app

If you have severe pain, a serious injury, chest pain, difficulty breathing or any life-threatening symptom, call the emergency services or go to the nearest emergency department immediately. The app is not monitored around the clock and is not a way to reach urgent medical help.

Common questions

How do I get access to the app?: Access is given by the clinic. Once you have been seen at REGAIN, ask reception — or write to info@regainlb.com — to enable your app access, and give us the email address you want to sign in with. If you are not a patient yet, book your first assessment on this website and access follows your first visit.
I never received my sign-in code.: The code arrives by email and is valid for a short time. Check your spam or promotions folder, make sure you are using the exact address the clinic has on file, and request a new code. If it still does not arrive, the address on your file may be wrong or mistyped — message us and we will correct it and resend.
I changed my phone or email.: Tell the clinic and we will update your file. Your sign-in email is the key to your record, so we change it for you after confirming your identity rather than letting it be changed from inside the app.
I'm not getting appointment reminders.: Check that notifications are allowed for REGAIN in your device settings, and that you are signed in. Reminders are sent 24 hours and 2 hours before a visit; if an appointment was booked inside those windows, the earlier reminder will not be sent.
Face ID or fingerprint unlock is not working.: Confirm the feature is enabled for REGAIN in your device settings and that at least one face or fingerprint is enrolled on the device. You can always sign in with an emailed code instead — unlock is an added protection, never the only way in.
Something in my record looks wrong.: Do not act on it — tell us. Email info@regainlb.com or raise it at your next visit and we will check it against the clinical record and correct it. Instructions, programs and reports in the app are written by your doctor for you specifically.
How do I delete my account and my data?: Email info@regainlb.com from the address on your file and ask us to delete your account. We confirm your identity, then close the account and erase your app data, uploads and self-reports. Parts of the clinical record that a physician is legally required to retain are kept for the required period and nothing further is done with them. See the Privacy Policy for the detail.
Does the app cost anything?: No. The app is free for REGAIN patients. It is a way to reach your own care, not a subscription, and it contains no advertising and no in-app purchases.

Your data and your privacy

What we collect, where it is stored, and how to have it deleted — all of it is written out in full.

Read the Privacy Policy

Visit the clinic

Next to Central Bank of Lebanon, Tripoli, Lebanon

Open in maps

Common questions

How do I get access to the app?

Access is given by the clinic. Once you have been seen at REGAIN, ask reception — or write to info@regainlb.com — to enable your app access, and give us the email address you want to sign in with. If you are not a patient yet, book your first assessment on this website and access follows your first visit.

I never received my sign-in code.

The code arrives by email and is valid for a short time. Check your spam or promotions folder, make sure you are using the exact address the clinic has on file, and request a new code. If it still does not arrive, the address on your file may be wrong or mistyped — message us and we will correct it and resend.

I changed my phone or email.

Tell the clinic and we will update your file. Your sign-in email is the key to your record, so we change it for you after confirming your identity rather than letting it be changed from inside the app.

I'm not getting appointment reminders.

Check that notifications are allowed for REGAIN in your device settings, and that you are signed in. Reminders are sent 24 hours and 2 hours before a visit; if an appointment was booked inside those windows, the earlier reminder will not be sent.

Face ID or fingerprint unlock is not working.

Confirm the feature is enabled for REGAIN in your device settings and that at least one face or fingerprint is enrolled on the device. You can always sign in with an emailed code instead — unlock is an added protection, never the only way in.

Something in my record looks wrong.

Do not act on it — tell us. Email info@regainlb.com or raise it at your next visit and we will check it against the clinical record and correct it. Instructions, programs and reports in the app are written by your doctor for you specifically.

How do I delete my account and my data?

Email info@regainlb.com from the address on your file and ask us to delete your account. We confirm your identity, then close the account and erase your app data, uploads and self-reports. Parts of the clinical record that a physician is legally required to retain are kept for the required period and nothing further is done with them. See the Privacy Policy for the detail.

Does the app cost anything?

No. The app is free for REGAIN patients. It is a way to reach your own care, not a subscription, and it contains no advertising and no in-app purchases.